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THE
A - B- C - GUIDE TO BOOKINGS
Thank
you for
your interests. We are pleased to offer you the fast and easy A
- B - C guide to bookings at Lantaresort.com
(A.) Booking / Reservation
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you have decided on your hotel/resort and services required
please : |
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- Complete
the Booking/Reservation
form provided and send it to reservation@Lantaresort.com.
- Make
sure you send us your e-mail address. You will get a reply
within 24 hours.
- We
would like to advise you to use the name as appeared is
your passport to avoid possible complications.
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(B.) Payment
There
are 2 payment systems :
(1.) Payment on arrival or upon departure by cash or credit
card.
- You
may pay directly to hotels on checking in or upon
check out.
-
A deposit may be required during the high or peak
season. Deposits are refundable only if you cancel
your booking before the specified deadlines.
- Major
credit cards such as Visa, Mastercard, JCB, SCB
and Amex are acceptable.
- Advance
payment are usually not required unless specified.
Refunds are applicable only if you cancel your booking
before the specified deadlines.
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(2.)
Prepayment upon booking
- Prepayment
is neccessary and can be made by :
(a). Credit card Payment
Payment by credit card can be made either by :
(
i ) Secure credit card on-line payment system
:
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- eHOTELBOOKING
's on-line
payment system is
absolutely safe and is guaranteed by the
Siam Commercial Bank using the Secure Socket
Layer (SSL) protocol.
- All
credit card information are transmitted
to the bank's data transmission system and
confidentiality is guaranteed by the Siam
Commercial Bank.
- eHOTELBOOKING
will not record any credit card data. Hence,
guaranteeing no misuse of your credit card.
- Only
Visa, Mastercard, JCB and SCB credit cards
are acceptable through this system.
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( ii ) Credit Card Payment Form :
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- Payment
by credit
card payment form
is also acceptable.
- Please
complete the form, print it and sign on
the space provided.
- Please
fax the completed form to us at (66 2) 325-0926.
-
Besides Visa, Mastercard, JCB and SCB credit
cards, Amex is also acceptable using this
form.
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(b). Telegraphic Transfer to :
Account
Name : eINTERNETWORK
CO., Ltd.
Bank
: Thai Farmers Bank Company Limited.
Branch :
Langsuan Road.
Savings
Account : 082 -2-53164-4
Swift
Address No. TFBSTHBK
Attn
: Sukhumvit International Trade Center
Tel
: 662-2610133 Ext 708-710
Hotel Voucher
- As
soon as payment is received a Hotel Voucher
will be sent to you by e-mail.
-
It is advisable but not compulsory to print
out the Hotel Voucher for verification on
check-in.
- We
would like to advise that the name on the
voucher should be the same as appeared in
your passport which is needed for check-in.
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Contacting us
In case of difficulties you may speak to us by phone
at (66 2) 751-5266-8, 325-0927-8. Please ask for Polly.
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C.
Cancellation & Changes in Bookings
Cancellation
of bookings must be sent by fax only to (66 2) 325-0926. Changes
in bookings must be sent by e-mail to reservation@lantaresort.com
or by fax to (66 2) 325-0926. Please never send cancellation
or booking changes instructions to hotels.
Lantaresort.com will confirm your cancellation or booking
changes by e-mail once the process is completed.
DEADLINES,
CHARGES, TERMS &
CONDITIONS FOR CANCELLATION & CHANGES IN BOOKING
(excluding Sat & Sun and Public Holidays)
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- 30
working days in advance refundable excluding 5.7% administration
service fee.
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15 working days in advance : 50% Non-refundable and non
- transferable.
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7 working days in advance : 100% Non-refundable and non
- transferable.
**Remark : The above policy may change without notice.
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Email : reservation@lantaresort.com Attn : Ms. Polly
TAT TRAVEL LICENSE No. 11/02161
